If you have questions about an item, want to check stock, need help placing an order or want to place a phone order, please give us a call at 785-562-7614 or 877-352-4707

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Frequently Asked Questions


 

How to Order
When you find something you'd like, press 'Add to Cart'.  You'll be taken to a check out page that shows all the items you've ordered, shipping fees and sales tax if applicable.  To continue shopping, press 'Continue Shopping'.  We accept money orders, checks (may delay shipment), major credit cards & PayPal.  Contact Us

Shipping Outside the Continental US
Orders placed from outside the Continental US will have shipping fees based upon size, weight and your location. Please email with items to be purchased and your address to check the rates.
International customers are responsible for any customs, duties, taxes, and other charges imposed on the shipment. If the shipment is unclaimed or returned to patriotichouse.com for any reason, the customer will be charged for any of the above charges imposed on us resulting from the unclaimed or returned package plus the original shipping costs.

Order Cancellations & Changes
You may cancel, change or correct an order for stock merchandise before the order ships. If an order for stock merchandise has shipped out you are subject to our standard returns and exchange policy if you chose to return it.  You are responsible for the shipping charges to return an item.  Custom ordered items can not be returned.

Returns - Exchanges - Defects
spotandfriends.com reserves the right to inspect any claims of damaged or defective goods prior to replacement, exchange or credit. Manufacturers warranty or guarantee shall apply to all products. We inspect all products to help eliminate shipment of defective goods. Our standard return policy, as outlined below, shall govern any defect return together with our right of inspection and final determination of a product's defect. Merchandise which has been used and determined by us to be defective is limited to and will be replaced with a like or a similar item if within the 15 day policy period. Wind or adverse weather damage is not a product defect. 

All items must be postmarked within 15 days.  Return the items and a letter including why your are returning it, if you want a credit or exchange, your name, email and shipping address and the date the item was received to:
patriotichouse.com
C/O The Porch Swing
809 Broadway
Marysville, KS  66508

Returned items are subject to a 15% restocking fee. This fee will be deducted from your refund.  If the item is being returned due to a defect or our error, there is not restocking fee. We make every effort to accurately display the colors of an item. However differences in monitors may cause color variations. Items returned due to color variation are subject to the restocking fee.  You will be credited when the return item is received and inspected.  Items must be returned in original packaging and in resalable condition.

Orders that are refused upon delivery, or marked "refused", "return to sender", or "undeliverable", are subject to our standard restocking fee. Items that are ship a second time due to incorrect address information provided on the order will be assessed a fee equal to our shipping costs.

All sales are final on items that are custom made. 

Any credits due to customers will be made to the original credit card number used, except if you are returning a gift.  Allow 1-2 billing cycles for credits to appear on your statement.  Credits due to gift recipients are made in the form of a gift voucher that can be used for future purchases.  Credits or refunds for orders that were paid by check or money order will be made in the form of a gift voucher that can be used for future purchases. All credits or refunds $10 and under will be given in the form of a gift voucher that can be used for future purchases.

Wrong Item Received
If you received the wrong item, please email us and we will make arrangements to get the right item to you.

Wholesale Information
Sorry, but we don't wholesale.
 

Shipping Damage or Loss
If your order was damaged in shipping save the original packaging. Email us with details and we will take care of it.
If your order is not received email us and we will check on it.  Note: If you received a USPS Delivery Confirmation number it is not a tracking number, and information is only updated once the package is delivered.

Privacy Policy
We care about your privacy, and promise that we will only use your information responsibly.  We will never release your personal information to any other unrelated parties.  Customers who subscribe to any of our email list will only receive email about products, and specials from only websites owned by makun, Inc  To be removed from our email list, simply send an email to mary@spotandfriends.com with 'REMOVE' in the subject line.  Please allow 2 weeks to be removed.

Security
Information entered online when finalizing your order is encrypted using SSL technology.  You will notice either a "padlock" or "key" during the final checkout process when asked to enter your name, address, and credit card number.  If you'd rather, you can place your order via email or phone. Call 785-562-9822.
 

 

patriotichouse.com | 809 Broadway | Marysville, KS   66508
785-562-7614 or 877-352-4707 |
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