If you have questions about an item, want to check stock, need help placing an order or want to place a phone order, please give us a call at 785-562-7614 or 877-352-4707

Outdoor Flags
   US
   US Historical
   State
   Decorative Flags
   Commercial
   Golf Course
   Marine & Sailing
   Military & Service
   NASCAR
   NCAA
   NFL
   Race Track
   Religious
   Stick Flags
   World
   In-Ground Poles
   Poles & Brackets
Indoor & Parade
   US
   Religious
   State
   World
   Poles Accessories
Other
   CUSTOM FLAGS
   Patriotic Eagles

   Grave Markers
   Marine & Sailing
   Stick Flags

Home
About Us
Contact Us
FAQ

Credit Application
Makun, Inc. D/b/a the Porch Swing is a BBB Accredited Business. Click for the BBB Business Review of this Collectibles in Marysville KS

Frequently Asked Questions


 

How to Order
When you find something you'd like, press 'Add to Cart'.  You'll be taken to a check out page that shows all the items you've ordered, shipping fees and sales tax if applicable.  To continue shopping, press 'Continue Shopping'.  We accept money orders, checks (may delay shipment), major credit cards & PayPal.  Contact Us

Shipping Outside the Continental US
Orders placed from outside the Continental US will have shipping fees based upon size, weight and your location. Please email with items to be purchased and your address to check the rates.
International customers are responsible for any customs, duties, taxes, and other charges imposed on the shipment. If the shipment is unclaimed or returned to patriotichouse.com for any reason, the customer will be charged for any of the above charges imposed on us resulting from the unclaimed or returned package plus the original shipping costs.

Order Cancellations & Changes
You may cancel, change or correct an order for stock merchandise before the order ships. If an order for stock merchandise has shipped out you are subject to our standard returns and exchange policy if you chose to return it.  You are responsible for the shipping charges to return an item.  Custom ordered items can not be returned.

Returns - Exchanges - Defects
patriotichouse.com reserves the right to inspect any claims of damaged or defective goods prior to replacement, exchange or credit. Manufacturers warranty or guarantee shall apply to all products. Our standard return policy, as outlined below, shall govern any defect return together with our right of inspection and final determination of a product's defect. Merchandise which has been used and determined by us to be defective is limited to and will be replaced with a like or a similar item if within the 15 day policy period. Wind or adverse weather damage is not a product defect. 

Prior to returning any item from patriotichouse.com contact use at mary@patriotichouse.com or 785-562-7614.  You will need to get approval and an RMA number to put on the outside of the package prior to returning anything.  Returns ship to the warehouse rather than the store location.  A tracking number must be provided for any returned items.

Returned items are subject to a 15% restocking fee. This fee will be deducted from your refund.  If the item is being returned due to a defect or our error, there is not restocking fee. We make every effort to accurately display the colors of an item. However differences in monitors may cause color variations. Items returned due to color variation are subject to the restocking fee.  You will be credited when the return item is received and inspected.  Items must be returned in original packaging and in resalable condition.

Orders that are refused upon delivery, or marked "refused", "return to sender", or "undeliverable", are subject to our standard restocking fee. Items that are shipped a second time due to incorrect address information provided on the order will be assessed a fee equal to our shipping costs.

All sales are final on items that are custom made. 

Any credits due to customers will be made to the original credit card number used, except if you are returning a gift.  Allow 1-2 billing cycles for credits to appear on your statement.  Credits due to gift recipients are made in the form of a gift voucher that can be used for future purchases.  Credits or refunds for orders that were paid by check or money order will be made in the form of a gift voucher that can be used for future purchases. All credits or refunds $10 and under will be given in the form of a gift voucher that can be used for future purchases.

Wrong Item Received
If you received the wrong item, please email mary@patriotichouse.com and we will make arrangements to get the right item to you.

Wholesale Information
Sorry, but we don't wholesale.
 

Shipping Damage or Loss
If your order was damaged in shipping save the original packaging.  Email mary@patriotichouse.com with details and we will take care of it.
If your order is not received email us and we will check on it.  Note: If you received a USPS Delivery Confirmation number it is not a tracking number, and information is only updated once the package is delivered.

Privacy Policy
 

We care about your privacy, and promise that we will only use your information responsibly.  We will never release your personal information to any other unrelated parties.  Customers who subscribe to any of our email list will only receive email about products, and specials from patriotichouse.com and it's sister sites. To be removed from our email list, simply send an email to mary@patriotichouse.com with 'REMOVE' in the subject line.  Please allow 2 weeks to be removed.
This privacy notice discloses the privacy practices for www.patriotichouse.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877-flags-07 or mary@patriotichouse.com.


Security
Information entered online when finalizing your order is encrypted using SSL technology.  You will notice either a "padlock" or "key" during the final checkout process when asked to enter your name, address, and credit card number.  If you'd rather, you can place your order via email or phone. Call 785-562-9822.
 

 

patriotichouse.com | 809 Broadway | Marysville, KS   66508
785-562-7614 or 877-352-4707 |
© Copyright 1985, 2009